Quality Policy
Plastics Direct believes in customer focus, delivering services which meet our customers stated, perceived and implied requirements to improve customer satisfaction.
Plastics Direct will provide services fit for their intended purpose, complying with agreed customers' specifications and relevant regulations. Our company's performance is also dependent upon the relationship with our suppliers and partners, who will be challenged to meet the requirements of our business through the application of defined quality procedures.
By striving for continuous improvement in a planned and measurable way, and by harnessing the creativity and commitment of all our staff, Plastics Direct will achieve its stated business objectives for our customers, and employees.
The company has established quality objectives; these are communicated throughout the company, and assessed as part of the Management Review.
The objectives will be achieved by controlling quality in a systematic and planned manner to make the improvement of quality a continuous process through review.
To enhance these objectives Plastics Direct will:
- Fully publicise the Quality Policy and quality system to all employees, encouraging their participation in the Company's continual improvement programs.
- Review customer requirements, market demands and maintain awareness of competition.
- Make suppliers aware of the Company's Quality System requirements and closely involve them in meeting requirements.
- Train and develop all employees to meet their current and future needs, with those of the business.
Carl Morgan
Director